Pay Your Hellertown Water Bill

News and Updates - Spring - 2017

Drought Update
While the Spring rains have allowed the local streams to begin reflowing, there is still concern that groundwater levels have not fully recharged. While the Authority’s water supplies are adequate to meet all customer needs, please watch the public media for any changes in drought-related restrictions.

Spring Water System Flushing
Our field crew will begin the annual water system flushing on Monday, April 17th and will continue each weekday for approximately two weeks, ending on Friday, April 28th. Flushing will generally begin at 8 AM and end at 3 PM daily. All customers will receive a phone notification in advance; if your phone number has recently changed please notify the Office during business hours at 610-838-8051 to ensure your correct emergency contact information is in our database.

Large Valve Replacement Project
A contractor will be replacing numerous water system valves during the Spring and early-Summer. Customers will be contacted in the vicinity of each valve since they may experience short-term water outages. If you are contacted, we suggest you fill several containers of water in advance of the outages.

Sewer Blockages
We remind all customers receiving sewer service that while blockages in the Authority system and backups into private property are rare, they can occur. The Authority does not cover any damages on private property. All customers are urged to contact their insurance company to ensure that necessary insurance is in place should you ever need it.

Service Personnel Visiting Your Home
All of our personnel drive vehicles clearly labeled with “Hellertown Borough Authority” on the doors and have identification. Typically we only visit residences when requested or upon appointments. If you have any questions, please call our Office at 610-838-8051 to verify service personnel.

Glenn B. Higbie, Administrator