Pay Your Hellertown Water Bill

News and Updates - Fall - 2017

New Standby Disinfection Station
The Authority Board awarded a contract to replace our old standby disinfection station on Reservoir Road. The new station will be somewhat adjacent to the old one and will be used only if there is a future long-term power outage and our other facilities in the area cannot be used.

Meter Replacement Project
Your water meter is connected to a battery-operated radio transmitter allowing the Authority to record your metered water usage without having to enter your premises. The batteries in the transmitter have a life expectancy of 10-12 years and are nearing the end of their useful life. The Board has approved a project to replace these transmitters over the coming months; the new transmitters will have a life-expectancy of 20 years. Customers will generally be contacted in advance in the areas in which the Authority servicemen will be making the replacements. Watch for our white trucks with Authority lettering and our servicemen who generally will be wearing blue uniforms. Again, in general, they will not have to enter your home.

In addition, the Board approved a project to build two radio towers through which we will be reading water meters in the future. This system will replace the current methodology of having to drive throughout the borough and gather the readings. We hope to have this system functional by the end of the year. It is another example of how the Authority is trying to make our water system more efficient and responsive to customer needs.

Sewer Blockages
We remind our customers receiving sewer service that while blockages in the Authority system and backups into private property are rare, they can occur. The Authority does not cover any damages on private property. All customers are urged to contact their insurance company to ensure that necessary insurance is in place should you ever need it. Should you experience a sewer backup, always notify the Authority so that our field technicians can inspect our nearby facilities and try to determine the cause of the backup.

Scam Alert
A possible scam was brought to our attention earlier this year. Residents have contacted the Borough and Borough Authority regarding a Caller ID showing on their phones from the Borough or Borough Authority. These callers request credit card information for open invoices and threaten that their water will be shut off. Please do not give any personal information over the phone! Contact the Borough Authority or the Hellertown Police Department if you receive such a call.

Our personnel seldom come to your home or business without an advance appointment. Please either ask for identification or call our office at 610-838-8051 to verify the person.

- Glenn B. Higbie, Administrator